Backfill and Technical Support.
From time to time you may require resources to provide Business as Usual (BAU) Support services to strengthen and/or extend the skills of your existing team.
BAU Support Services by Zynet helps fill gaps during staff absences or leaves. It offers flexible, tiered capabilities tailored to your needs, ensuring continued business operations without resource shortfalls. With a skilled team providing a wide range of technical skills, these services can be seamlessly integrated into your organisation, maintaining consistent service levels.
System monitoring and maintenance.
Backfill of resources.
Assisting internal IT staff with problems.
General technical support assistance.
Problem analysis and resolution.
Complex technical problem escalation.
Project Support.
Your organisation may occasionally have IT Projects that require a specific level of skills and expertise that your existing resources or service providers may not possess.
Zynet's IT Project Support Services offer vital assistance for time-sensitive projects, acting as an extension to your existing team or managing projects end-to-end. This enables your team to focus on core business activities. The service is adaptable across various technology platforms, starting with an initial consultation to understand requirements, followed by detailed scoping and project design support.
Migration Support.
Technology platforms that exist within your organisation, such as specific “Line of Business” applications, IT equipment and hardware, often require carefully planned and implemented upgrade and migration procedures.
Zynet's Migration Support encompasses change management, provisioning, and implementation services for platform transitions, like unsupported systems or end-of-life infrastructure. This careful planning ensures business system reliability and minimizes commercial risks. Zynet's professional assistance guarantees confident outcomes with minimal risk, offering both short-term and long-term support to meet your organizational needs.