Our Process

Start-to-finish IT solutions for your business

When you partner with ZyNet for reliable IT service and support, we’ll take the following steps to ensure your technology solution covers all the bases in helping you achieve your short and long-term business goals.

It’s our responsibility to provide the best solution possible. That’s why we begin each project with a thorough analysis. Not only does this help us define a clear scope of the project, but often times we also discover underlying issues that ultimately affect our plan of action.

Step 1. The Initial Consultation – Getting everyone on the same page.

When it comes to solving your technology problems, getting all the facts about your business, your goals and the outcome you expect from implementing a new IT solution is priority number one. Because we believe in fostering long-term relationships with all of our clients, we are dedicated to getting to know your business from top to bottom, ensuring there are no surprises on either side throughout our partnership. We believe in doing things right the first time. That’s why no project is ever implemented without first preparing a detailed design document which is checked and approved by both you and your dedicated support team at ZyNet.

Step 2. The Audit – Where do you stand now?

Without knowing where you stand, you can’t make a strategy to get where you want to be. After your Initial Consultation, we’ll send a technician out to your office to conduct an Audit of your current IT environment, in order to provide you with a diagnosis of your current system and recommendations to improve it. Together we will choose the top solution that best fits your timeline, requirements and your budget, and you’ll receive a written report about which solution we agree upon.

Step 3. The Movement Plan – Where do you want to go?

Based on your Audit, our team of experts will create an IT solution which serves as an IT Road Map of what we need to accomplish, what your budgetary requirements are, what strategies we will employ, and what tactics we will use to make your new IT solution work. We will work together with you on this plan until both sides are satisfied, so you never pay for technology you don’t truly want or need. We create a timeline that is in line with your goals and your needs – then we stick to it, so there won’t be any surprises down the line!

Step 4. The Road Ahead – Shift gears and say goodbye to IT worries for good.

Now that we’ve reached the final stages of consultation and you’ve approved a timeline, we can begin the implementation your new IT solution. During the installation process, we take every step possible to avoid interrupting your daily work flow, so implementing your new IT solution doesn’t create costly downtime for your business. If you sign up for one our Proactive IT Solution Packages, you will be given a range of solutions that can be tailored to your specific business needs. After your choose the package that best suits your needs, we begin managing it all – giving you the freedom to finally stop worrying about technology and focus on your business.