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The Challenge
Kookai Australia is a Republique brand known for its affordable and innovative women's fashions. In less than 15 years, the company has grown to include 24 boutiques in five states. Its technology infrastructure, particularly at the point of purchase, was reaching the end of its lifecycle. Periodic unresolved technical issues were harming sales and communications integration between the head office and retail stores was problematic. Glitches in existing software were causing inconsistencies and, because changes to the system were not regularly documented, it was taking an inordinate amount of time to identify, locate and rectify each technological issue.

The ability to minimise staff frustrations and sales losses was paramount. Customers were deciding not to purchase items because EFTPOS was not working or because Kookai's systems were down and all transactions had to be manually keyed in - a time-consuming and labourious process.

The Solution
ZyNet first created network documentation for all Kookai retail stores and its head office to develop a comprehensive understanding of the company's technology situation. It then identified and recommended solutions to problems that could be readily resolved. Following these quick fixes, the company implemented an overall technology plan incorporating hardware, software and services to successfully meet the company's expanding infrastructure needs. Working in close consultation with Kookai's director and general manager, ZyNet raised several security concerns - and ultimately replaced outdated and unsupported technology. ZyNet's experts project managed the process, overseeing all external vendors associated with the company's communications.

The Results
Over 12 months, a detailed project plan was successfully implemented across all stores and Kookai's head office. Problems that could be immediately rectified were, with ZyNet eventually replacing all back-end and server infrastructure. ZyNet's understanding of critical business factors and its strict adherence to a structured process enabled minimal downtime, allowing Kookai to keep its core technology running as needed throughout the entire project. Because its computer system no longer experiences unexpected glitches during store hours, sales have increased and errors from manual inputting have decreased substantially.

ZyNet continues to provide assistance to Kookai via a maintenance agreement, which includes a change management system detailing all technology problems and corrections made.

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